This section provides information about how the Internal Automatic Answer (IAA) feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Internal Automatic Answer in any feature configuration.
Attendant Console
IAA is unavailable with Attendant Console.
Automatic Answer
You cannot administer both IAA and Automatic Answer simultaneously on the same telephone.
Automatic Call Distribution (ACD)
Calls that are directed to an ACD split are eligible for IAA.
Automatic Callback
Callback calls by way of Automatic Callback are unanswered automatically by IAA.
Automatic Circuit Assurance (ACA)
Calls that are generated by ACA are ineligible for IAA.
Calls that terminate on a bridged call appearance are ineligible for IAA at the bridged station, even if the bridged station has IAA active. However, IAA can be used by the principal station to answer the call.
Bridged Call Appearance - Single-Line Telephone
Calls that terminate to a bridged call appearance are ineligible for IAA at the bridged station, even if the bridged station has IAA active.
Call Coverage
If an internal call is redirected to another telephone by Call Coverage redirection criteria, that call is eligible for IAA at the redirected telephone.
IAA does not apply to calls to the original called extension when:
The called telephone has Send All Calls active.
The calling telephone selects Go to Cover before placing the call
Calls that are directed to a coverage answering group are ineligible for IAA.
Note:
If you set the coverage path for a telephone to All Calls, and that telephone activates IAA, the first coverage point hears a ring. Then the principal station automatically answers, and the coverage-simulated bridge is dropped. The coverage station rings, but is unable to answer the call, because the coverage-simulated bridge was dropped.
Call Forwarding
Calls to a telephone with IAA and Call Forwarding active are forwarded, and are unanswered by the station dialed.
Note:
If the forwarded-to telephone is internal and has IAA active, the forwarded-to telephone automatically answers the redirected call.
Call Park
If you are using Deluxe Paging and Call Park times out, the call returns to the originating telephone that parked the call, and is eligible for IAA.
Call Pickup
IAA can answer internal calls to a telephone in a Call Pickup group. If the called extension in a Call Pickup group has IAA-active, the call is automatically answered. A telephone with an active IAA cannot automatically answer calls to other telephones in its Call Pickup group.
Conference
IAA can answer internal conference calls. If more than one party has joins a conference call through automatic answer, the parties remain connected until the parties disconnect, or the controlling party drops the call.
Data Call Setup
Data calls are ineligible for IAA.
Direct Department Calling (DDC) and Uniform Call Distribution (UCD)
Internal calls to a member of a DDC or a member of a UCD group member are eligible for IAA.
Distributed Communications System (DCS)
If a call is from an internal telephone on another server or switch in a DCS configuration, that call is considered internal and is eligible for automatic answer.
Do Not Disturb
Do Not Disturb preempts IAA at the called telephone.
Go to Cover
IAA does not apply to calls to the original called extension when the calling telephone selects Go to Cover before placing a call.
ISDN-BRI
IAA is unavailable with ISDN-BRI telephones.
Loudspeaker Paging - Deluxe Paging
If Call Park times out when you are using Deluxe Paging, the call returns to the originating telephone that parked the call. Such calls are eligible for IAA.
Ringback Queuing
Automatic calls that are generated by Ringback Queuing are ineligible for IAA.
Send All Calls
IAA does not apply to calls to extensions with Send All Calls is active.
Terminating Extension Group (TEG)
Calls to a TEG extension are ineligible for IAA. However, calls to an individual extension are eligible.
