You can designate certain telephones and attendant groups for system-wide message retrieval. Users of these telephones or consoles can retrieve Leave Word Calling (LWC) and call coverage messages for other telephone users. These other users can include Direct Department Calling (DDC) groups, Uniform Call Distribution (UCD) groups, and Terminating Extension Groups (TEGs). Users of these telephones or consoles can also retrieve external call logs. You can assign system-wide retrieving telephones or consoles. Use the Feature-Related System Parameters screen to make these assignments.

Messages for a telephone user can be retrieved at selected telephones, or any attendant console. However, the retriever must be on the call coverage path of the user, and permission to retrieve messages must be assigned for the telephone of the user.