Call Forwarding All Calls

If the individual Trunk Group Night Service mode and the trunk group’s NSE have Call Forwarding All Calls activated, the night service calls that terminate to that NSE are forwarded to the designated extension.

Forced First Announcements

An interaction occurs with System Night Service and Forced First Announcement. For example, if hunt group A has a forced first announcement, assign the incoming CO trunk to terminate at hunt group A. Assign the incoming trunk’s night-service destination to be another hunt group (hunt group B). Assign a Night Service button to the attendant.

With night service active on the attendant, the incoming CO call routes to the night-service destination hunt group B and does not play the Forced First Announcement of the incoming destination’s hunt group A.

Listed Directory Number

In System Night Service mode, all incoming LDN calls (except those using DID trunks) which have activated night service are redirected to their corresponding trunk group’s NSE. Incoming LDN calls using DID trunks are directed to the Night Console Service, Night Station Service, or Trunk Answer From Any Station, respectively, whichever applies first. Non-LDN DID trunk calls terminate at the dialed extension.

Vector Directory Number

If a system is in night service mode and you have assigned a VDN number in the Night Serv field of the Incoming Call handling treatment form, the system routes the inbound call to all the configured VDNs and then to an agent. The telephone display of the agent shows the name of the first VDN, which you assigned in the Night Serv field.