Adding hunt group announcements

Last Updated : Jun 07, 2016 |

About this task

You can add recorded announcements to a hunt group queue. Use announcements to encourage callers to stay on the line, or to provide callers with information. You can define how long a call remains in the queue before the caller hears an announcement.

You assign the recorded announcements to an extension. You can type display announcements to find the extensions of recorded announcements that are already assigned to extensions. You can use the same announcement for more than one hunt group.

For more information on recording announcements, see the Announcements feature description.

Procedure

  1. Enter change hunt-group n, where n is the number of the hunt group to which you want to add the announcement.
  2. In the First Announcement Extension field, type the extension of the announcement that you want callers to hear.
  3. In the First Announcement Delay (sec) field, type the number of seconds that you want the caller to wait before the caller hears the first announcement.

    If you set the delay announcement interval to 0, callers automatically hear the announcement immediately. This is called a forced first announcement.

  4. Press Enter to save your changes.