Administrable Language Displays troubleshooting

Last Updated : Oct 30, 2012 |

This section lists the known or common problems that users might experience with the Administrable Language Displays feature.

Problem

Possible cause

Action

The system displays the characters that you have not entered.

This feature is case sensitive.

Check the table to ensure that you entered the characters in the correct case.

You have entered a lowercase c, but the system displays an asterisk (*).

Lowercase c has a specific meaning in Communication Manager. Therefore, you cannot map c to any other character. The system displays an asterisk (*) in its place.

Use a different letter for this character mapping.

You have entered ~-> or ~<- but the system displays no value.

These characters do not exist as single keys on the standard US English keyboard. Therefore the system is not programmed to handle these characters.

Check the model of the keyboard that you are using.

The system displays the enhanced characters in the fields that you did not update.

If an existing display field contains a tilde (~) that is followed by Roman characters, and you update and submit that screen, that field displays the enhanced character set.

Remove the existing tilde before you submit the screen.

The terminal displays nothing at all.

Some unsupported terminals do not display anything if a special character is presented.

Check the model of the display terminal that you are using.

You entered a character with a descender and part of the descender is cut off in the display.

Some of the unused characters in Group2a have descenders that are not visible entirely within the display area. These characters are excluded from the character map.

Use Group1 equivalents for the letters g, j, p, q, and y.