This section provides information about how the Attendant Priority Queue feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Attendant Priority Queue in any feature configuration.
Multiparty Calls
The system always treats multiparty calls as Type 3 calls. If a multiparty call becomes a single-party call while in the queue, the multiparty call remains a Type 3 call.
Night Service-Hunt Group
When you use Night Service-Hunt Groups, retrieve calls from the hunt groups instead of from the Attendant Priority Queue. Since call-type prioritization does not apply to hunt groups, do not retrieve calls in order of call type, unless you designate the Attendant Priority Queue as the termination.
Off-Premises Station
The system always identifies calls from off-premises telephones as Type 3 calls.
