Hunt Group Busy position for H.323.
Hunt Group Busy Position option can be configured for H.323 in the following ways:
To deactivate calls coming or terminating to extensions of a hunt group, the hunt group member must dial the Hunt Group Busy Feature Activation code followed by the hunt group number.
"To reactivate calls coming or terminating to extensions of a hunt group, the member must dial the Hunt Group Busy Deactivation code followed by the hunt group number.
Busy hunt Position feature can be activated/deactivated using AUX work button as well.
If needed, the hunt group member must add zeros before the hunt group number to ensure that the small platform hunt group has a two-digit number and the large platform hunt group has a four-digit number. For example, if a large platform uses the hunt group number 14, the hunt group member must dial the Hunt Group Busy Activation or Deactivation FAC preceded by two zeros, therefore 0014 must be dialed. Similarly, if a small platform uses the hunt group number 2, the hunt group member must dial the Hunt Group Busy Activation or Deactivation FAC preceded by one zero, therefore 02 must be dialed.
If the last available member of a hunt group tries to activate the Hunt Group Busy option, the following events occur:
New calls to the hunt group receive a busy tone or go to coverage.
The system continues to route calls that are already in the queue to the last available extension.
When the queue is empty, the system activates Hunt Group Busy. At the last available extension, if a status lamp is associated with the Aux Work button, the lamp flashes until the queue is empty. When no more calls remain in the queue, the system activates Hunt Group Busy and if a status lamp is provided, the lamp lights steadily, but does not flash.
If an agent is an ACD split and a hunt group member, the agent in the split usually has an AUX work button that also activates or deactivates the Hunt Group Busy option. If an agent is the last available member and pushes the AUX work button, the lamp on the button flashes until the queue is empty. The flashing light means that the agent is still available. When the queue is empty, the lamp lights but does not flash, and the system activates Hunt Group Busy.
Hunt Group Busy position for SIP
Hunt Group Busy position for SIP is similar to Aux Work button, except for the fact that the button is named as hntpos-bsy and this button can only be used for non-ACD hunt groups.
96X1 SIP endpoints supports Hunt Group Busy position feature. FAC is also available for SIP endpoints.
