This section provides information about how the Announcements feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Announcements in any feature configuration.
Automatic Call Distribution (ACD)
Recorded announcements are used extensively for ACD, Call Vectoring, Call Prompting, Expert Agent Selection (EAS), Vector Directory Number (VDN) of Origin Announcement, Direct Department Calling, and Uniform Call distribution (UCD) features. See the individual features for interaction details.
Automatic Wakeup
If you use an integrated, multiple-integrated, or external type of announcement for Automatic Wakeup, you can also administer the announcement to repeat and to enable barge-in as a queue type. The benefit of repeating announcements and barge-in queues is that you do not need a separate port for each wakeup announcement. When guests go off-hook to receive an announcement at a particular time, the guests use only one port. The message repeats on the port until the last guest goes off-hook, and the message ends.
