Setting attendant queue category priorities

Last Updated : Oct 30, 2012 |

Procedure

  1. Type change console-parameters. Press Enter
  2. On the Console Parameters screen, click Next until you see the Queue Priorities area.
  3. Type a number from 1 to 13 next to each category.

    This number indicates the priority of the category. The number 1 indicates the highest priority. The number 13 indicates the lowest priority.

  4. In the field, perform one of the following actions:

    • If you want to order calls by call type within each category, type y.

    • If you do not want to order calls by call type within each category, type n.

  5. Press Enter to save your changes.