About this task
You have the option to have the Crisis Alert capability notify a digital pager. When someone dials an emergency number, the system sends the extension and the location of the caller to the administered pager.
This feature sends a message containing the extension number to the administered pager. You can also administer a main number so that the pager displays the location from where the emergency call originated.
To receive a crisis alert message, you must administer at least one attendant console or one digital telephone with a crss-alert button.
The crisis alert call to a digital pager uses two to four trunks. The system uses:
One trunk for the actual call
One to three trunks to notify one to three pagers, depending on how many pagers you administer.
You must complete the following actions before a user can receive notification to a digital pager in an emergency:
In the ARS Digit Analysis Table screen, you must have emergency numbers in the Call Type column set to alrt. For more information, see Setting up the emergency number.
You must administer a crss-alert button on at least one of the following telephones:
Attendant console. For more information, see Setting up the attendant console to receive emergency notification.
Digital telephone. For more information, see Setting up digital telephones to receive emergency notification.
To set up Crisis Alert to notify a digital pager:
Type change system-parameters crisis-alert. Press Enter.
The system displays the Crisis Alert System Parameters screen.
In the Alert Pager field, type y.
The system displays additional Crisis Alert administration fields.
In the Originating Extension field, type a valid unused extension to send the Crisis Alert message.
In the Crisis Alert Code field, type the number that a user dials to call for emergency assistance, for example, 911.
In the Retries field, type the number of additional times that you want the system to try to send the alert message in case of an unsuccessful first attempt.
In the Retry Interval (sec) field, type the number of seconds between retries.
In the Main Number field, type the number that you want the system to display at the end of the pager message.
In the Pager Number field, type the telephone number for the pager.
In the Pin Number field, type the personal identification number (PIN), if required, for the pager. Insert pause digits (pp) as needed to pause for announcements from the pager service to complete before sending the PIN.
In the DTMF Duration - Tone (msec) field, type the number of milliseconds that the dual-tone multifrequency (DTMF) tone plays for each digit.
In the Pause (msec) field, type the number of milliseconds between DTMF tones for each digit.
Press Enter to save your changes.
