Interactions for Send-nn feature calling

Last Updated : Mar 04, 2024 |

This section provides information about how the Send-nn feature calling interacts with other features on Communication Manager. Use this information to ensure that you receive the maximum benefits of the Send-nn feature calling in any feature configuration.

Call Coverage

Communication Manager directs a call to coverage when the user activates the Go to Cover option for the call. When the call is redirected to coverage, the extension number configured behind the activated Send-nn button becomes the calling party number rather than the original extension number.

Call Forwarding All Calls

Communication Manager forwards send-nn feature calls, excluding callback calls. During call forwarding, the calling party number reflects the extension number configured behind the activated Send-nn button rather than the original extension number.

Emergency Call

If the emergency application sequencer is not enabled on System Manager for a station, and the station presses the Emergency button to make an emergency call while the Send-nn (p) button is activated, the Send-nn feature calling is unavailable for that station. The Public Safety Answering Point (PSAP) station will see the original caller IDs rather than the alternative ID configured behind the activated Send-nn (p) button because Communication Manager treats such calls as trunk-originated calls.

However, if the emergency application sequencer is enabled on System Manager for this station, the PSAP station will see the alternative ID configured behind the activated Send-nn (p) button. Here Communication Manager treats these calls as station-originated calls.

Note:

The Send-nn feature calling is available only when Communication Manager interprets the call as station-originated based on the configuration done in System Manager.