Interactions for Terminating Extension Group

Last Updated : Oct 30, 2012 |

This section provides information about how the Terminating Extension Group (TEG) feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Terminating Extension Group in any feature configuration.

Automatic Callback

This feature cannot be active for a TEG.

Bridged Call Appearance

Calls to a TEG cannot be bridged, except by way of a Temporary Bridged Appearance.

Call Coverage

A TEG can have a Call Coverage path assigned, but cannot be a point in a Call Coverage path.

A Send Term button for the TEG can be assigned to group members who have multiappearance telephones. When a user presses Send Term, the system redirects calls to the TEG redirect to coverage. The merged status lamp lights on all telephones with a Send Term button. Any member with a Send Term button can press the button to deactivate Send Term. Incoming calls are directed to the group.

Call Park

A TEG call cannot be parked on the group extension. However, group members who answer a call can park a TEG call on their own extensions.

Direct Department Calling (DDC) and Uniform Call Distribution (UCD)

A TEG cannot be a member of a DDC or a UCD group.

Internal Automatic Answer

TEG calls are ineligible for Internal Automatic Answer. However, calls that are placed to an individual extension are eligible.

Leave Word Calling (LWC)

Leave Word Calling messages can be stored for a TEG. Any member of the group, covering user of the group, or system-wide message retriever can retrieve the stored messages. Telephone Display and proper authorization can be assigned to the message retriever. Also, a remote Automatic Message Waiting lamp can be assigned to a group member to provide a visual indication that a message has been stored for the group. One indicator is allowed per TEG.

Privacy - Manual Exclusion

Privacy - Manual Exclusion can be assigned to any of the telephones in a TEG to prohibit bridging by other group members. A TEG member who attempts to bridge onto a call with Privacy - Manual Exclusion active is dropped.

Temporary Bridged Appearance

At multiappearance telephones in the TEG, a temporary bridged appearance is maintained after a call is answered. Thus, other members of the group can bridge onto the call.