Administering the CDR system parameters

Last Updated : Oct 08, 2020 |

Procedure

  1. Type change system-parameters cdr. Press Enter.

    The system displays the CDR System Parameters screen.

  2. In the Inc Trk Call Splitting field, perform one of the following actions:

    • Type y if you want the system to create separate records for each portion of an incoming call that is transferred or conferenced.

    • Type n if you do not want the system to create separate records for each portion of an incoming call that is transferred or conferenced.

      Note:

      The system only displays this field when the Record Outgoing Calls Only field on the System Parameters CDR screen is set to n.

  3. In the Record Outgoing Calls Only field, perform one of the following actions:

    • Type y if you only want the system to record outgoing calls.

    • Type n if you want the system to record both incoming and outgoing calls.

  4. In the Call Record Handling Option field, perform one of the following actions:

    • Type reorder if you want the system blocked calls to generate reorder tone, when the buffer is full. If you choose this option, no one can make or receive calls if the system cannot generate CDR records for the calls.

    • Type warning if you want the system to stop recording calls when the buffer is full. If the buffer is full, and you choose this option, the system generates a minor alarm.

      The default value for this field is warning. Note that if you change the default, the system might redirect the ACD calls and the vector calls the system records for CDR.

    • Type attendant if you want the system to route all the calls to the attendant as non-CDR calls.

      Note:

      If you change the system default of warning, ACD calls and vector calls that are measured by CDR might be redirected. Also, the system displays the Call Record Handling Option field only for DEFINITY R.

      The system uses the information in this field to control call routing when:

      • New calls come in.

      • The CDR link is not operating.

      • The buffer is full.

  5. In the Calls to Hunt Group-Record field, perform one of the following actions:

    • Type member-ext if you want the system to record the extension of the telephone or data terminal where the call terminates.

    • Type group-ext if you want the system to record the extension that the user dials.

  6. In the CDR Account Code Length field, type the number of digits that you want the system to record when a user enters an account code.

    For some record formats, the system overwrites the information in other fields if the account code is too long.

  7. In the CDR Date Format field, perform one of the following actions:

    • Type month/day if you want to use the month and day date format for the date stamp that starts each new day of call records.

    • Type day/month if you want to use the day and month date format for the date stamp that starts each new day of call records.

  8. In the Condition Code ‘T’ for Redirected Calls field, perform one of the following actions:

    • Type y if you want the system to record condition code T for both CDR records of the call that the system automatically redirects off the server that runs Communication Manager.

    • Type n if you want the system to record the condition codes that are usually associated with the Record Outdoing Call Only field for calls that the system automatically redirects off the server that runs Communication Manager.

  9. In the Digits to Record for Outgoing Calls field, perform one of the following actions:

    • Type dialed to record the digits that a user dials.

    • Type outpulsed to record the digits that the software actually sends out over the trunk. This information includes any additions or deletions that take place during routing.

  10. In the Disconnect Information in Place of FRL field, perform one of the following actions:

    • Type y if you want the system to replace the Facility Restriction Level (FRL) field with the call disconnect information. You can use the call disconnect information to isolate problems between the DEFINITY R and the telephone network.

    • Type n if you want the system to record the facilities restriction level (FRL) of the call.

  11. In the EIA Device Bit Rate field, type the baud of the CDR device that is connected to the Electronic Industries Association (EIA) port.

    The valid bauds for this field are:

    • 300

    • 1200

    • 2400

    • 4800

    • 9600

    Note:

    The system displays this field only if either the Primary Output Format field or the Secondary Output Format field is set to eia, and then only for a DEFINITY SI.

  12. In the Inc Attd Call Record field, perform one of the following actions:

    • Type y if you want the system to generate separate records of the attendant portions of incoming calls that the attendant transfers or conferences.

    • Type n if you do not want the system to generate separate records of the attendant portions of incoming calls that the attendant transfers or conferences.

      Note that the system displays this field only when the Inc Trk Call Splitting field is set to y.

  13. In the Interworking Feat-flag field, perform one of the following actions:

    • Type y if you want the system to record, in the Feature Flag field of a CDR record, that a call is an interworked outgoing ISDN call.

      An interworked call is a call that passes through more than one ISDN node.

    • Type n if you want the system to record, in the Feature Flag field of a CDR record, that there is no answer supervision for interworked calls.

  14. In the Intra-Switch CDR field, perform one of the following actions:

    • Type y if you want the system to record calls within the server. If you type y, you must administer the Intraswitch CDR screen to specify the extensions that you want the system to monitor.

    • Type n if you do not want the system to record calls within the server.

  15. In the Modified Circuit ID Display field, perform one of the following actions:

    • Type y if you want the system to display the circuit ID in the actual format of 100’s, 10’s units, for example, if you want the system to display circuit ID 123 as 123. Verify that the output device of your system can accept this format.

    • Type n to display the circuit ID in its default format (10’s, units, 100’s). For example, the system displays circuit ID 123 as 231.

      The information in the Modified Circuit ID Display field pertains to the following CDR output formats:

      • Printer

      • TELESEER

      • 59-character

    The Node Number (Local PBX ID) field is a display-only field that is set to the distributed communications system (DCS) switch node number in a network of switches.

  16. In the Outg Attd Call Record field, perform one of the following actions:

    • Type y if you want the system to generate separate records of the attendant portions of outgoing calls that the attendant transfers or conferences.

    • Type n if you do not want the system to generate separate records of the attendant portions of outgoing calls that the attendant transfers or conferences.

      Note that the system displays this field only when the Outg Trk Call Splitting field is set to y.

  17. In the Outg Trk Call Splitting field, perform one of the following actions:

    • Type y if you want the system to create separate records for each portion of an outgoing call that is transferred or conferenced.

    • Type n if you do not want the system to create separate records for each portion of an outgoing call that is transferred or conferenced.

  18. In the Primary Output Endpoint field, perform one of the following actions:

    • Type eia if the system uses the EIA port to connect the CDR device. This option is invalid for DEFINITY R systems.

    • Type the extension of the data module that links the primary output device to the server.

    • Type CDR1 if the CDR device connects over a TCP/IP link, and the TCP/IP link is defined as CDR1 on the IP Services screen.

    • Type CDR2 if the CDR device connects over a TCP/IP link, and the TCP/IP link is defined as CDR2 on the IP Services screen.

  19. In the Primary Output Format field, perform one of the following actions:

    • Type customized if you do not want to use the standard CDR record formats. If you use a customized record format, your system must have call accounting software that is also customized to receive the customized records. Talk with your call accounting vendor before you select this option.

    • Type printer if you want the system to send the CDR record formats to a printer instead of to a record collection system or to a call accounting system.

    • Type the standard record format that you want to use on your system. The valid standard record formats are:

      • 59-char

      • expanded

      • lsu

      • lsu-expand

      • int-direct

      • int-isdn

      • int-process

      • TELESEER

      • unformatted

      The standard record format that you choose must be compatible with the call accounting software on your system. To ensure that the standard record format that you choose is compatible with your call accounting system, talk with your vendor or see the call accounting system documentation.

  20. In the Privacy - Digits to Hide field, type the number of dialed number digits that you want the system to hide for an extension with the CDR Privacy field on the Station record that is set to y.

    The valid entries for the Privacy - Digits to Hide field are 0 through 7.

    The system hides the dialed digits from right to left. If you type 4 in the Privacy - Digits to Hide field, and the user dials 5551234, the system records the dialed number as 555.

  21. In the Record Agent ID on Incoming field, perform one of the following actions:

    • Type y if you want the system to record the login ID of the EAS agent in the Dialed Number field of the CDR record.

    • Type n if you want the system to record the physical extension in the Dialed Number field of the CDR record.

      The system displays the Record Agent ID on Incoming field only if the Expert Agent Selection (EAS) field on the Optional Features screen is set to y.

      You cannot use both the Called VDN field and the Agent Login ID Instead of Group or Member field. Only one of these fields can be set to y.

  22. In the Record Agent ID on Outgoing field, perform one of the following actions:

    • Type y if you want the system to record the login ID of the EAS agent in the Calling Number field of the CDR record.

    • Type n if you want the system to record the physical extension in the Calling Number field of the CDR record.

    The system displays the Record Agent ID on Outgoing field only if the Expert Agent Selection (EAS) field on the Optional Features screen is set to y.

  23. In the Record Call-Assoc TSC field, perform one of the following actions:

    • Type y if you want the system to generate records for call-associated temporary signaling connections.

      Consider the capacity of your call collection device before you decide to generate records for call-associated noncall-associated/temporary-signaling connection (TSCs).

    • Type n if you do not want the system to generate records for call-associated TSCs.

  24. In the Record Called Vector Directory Number Instead of Group or Member field, perform one of the following actions:

    • Type y if you want the system to record the Vector Directory Number (VDN) in the Dialed Number field of the CDR record for calls that the system routes to a hunt group because of a vector. If the system routes a call through more that one VDN, the system records the first VDN in the Dialed Number field of the CDR record

    • Type n if you want the system to record the group number or the member number in the Dialed Number field of the CDR record for calls that the system routes to a hunt group because of a vector.

      You cannot use both the Called VDN field and the Agent Login ID Instead of Group or Member field. Only one of these fields can be set to y.

  25. In the Record Non-Call-Assoc TSC field, perform one of the following actions:

    • Type y if you want the system to create records for noncall-associated temporary signaling connections.

      Consider the capacity of your call collection device before you decide to generate records for call-associated TSCs.

    • Type n if you do not want the system to generate records for noncall-associated TSCs.

      A TSC is a virtual connection that is established within an ISDN D-channel. For more information, see the DEFINITY® Communications System Generic 2.2 and Generic 3 V2 DS1/CEPT1/ISDN PRI Reference.

  26. In the Record Outgoing Calls Only field, perform one of the following actions:

    • Type y if you want the system to record only outgoing calls.

    • Type n if you want the system to record incoming and outgoing calls.

  27. In the Remove # From Called Number field, perform one of the following actions:

    • Type y if you want the system remove the pound sign (#) or the letter E from the Dialed Number field of the call detail record.

      Verify that your output device can accept this format.

    • Type n if you want the system to record the trailing pound sign (#) or the letter E in the Dialed Number field whenever interdigit time out occurs or users dial the pound sign # to indicate the end of a dialed string.

  28. In the Secondary Output Endpoint field, perform one of the following actions:

    • Type eia if the system uses the EIA port to connect the CDR device. This option is invalid for DEFINITY R systems.

    • Type the extension of the data module that links the primary output device to the server.

    • Type CDR1 if the CDR device connects over a TCP/IP link, and the TCP/IP link is defined as CDR1 on the IP Services screen.

    The system displays the Secondary Output Endpoint field when the you administer the Secondary Output Format field.

  29. In the Secondary Output Format field, type the formats that you want your system to use for a secondary output device. The valid formats for a secondary out device are:

    • customized

    • int-direct

    • int-process

    • lsu

    • unformatted

    Caution:

    Ensure that only qualified service personnel administer a secondary output device. This option can cause loss of data when the buffer contains large amounts of data.

  30. In the Suppress CDR for Ineffective Call Attempts field, perform one of the following actions:

    • Type y if you want the system to ignore ineffective call attempts. Perform this action if you have limited storage space for CDR records and the CDR records often overrun the buffer.

    • Type n if you want the system to record ineffective call attempts.

      Ineffective call attempt information shows you how often your users cannot place outgoing calls, or if numerous incoming calls are incomplete. You can also use the information to document attempts to contact a client when you use ISDN trunks.

    Your system requires more space for records if the system records ineffective call attempts than if the system does not record ineffective call attempts. Ineffective call attempts are calls that the system blocks because:

    • The user has insufficient calling privileges.

    • All the outgoing trunks are busy.

    • Incoming or outgoing trunks are unavailable because of trunk usage allocation for ISDN Call-by-Call Service Selection trunks.

    • Incoming calls have an network-specific facility (NSF) mismatch.

    • A cause value is provided for ISDN calls that are incomplete at the far end.

    The system record the ineffective call attempt as condition code E.

    Note:

    Even when the Suppress CDR for Ineffective Call Attempts field is set to y, it is possible to generate a CDR record for an outgoing trunk call if the Answer Supervision Timeout field on the Trunk Group screen for the outgoing trunk is administered to a small number (something generally less than 5 or 6). This is because when the Answer Supervision by Timeout feature is active and the timer expires, the server treats that call as an effective call, and therefore creates a CDR record regardless of the state of the Suppress CDR for Ineffective Call Attempts field.

  31. In the Use Enhanced Formats field, perform one of the following actions:

    • Type y if you want to use the enhanced version of the specified primary output format in your system. You cannot use enhanced formats and ISDN formats at the same time.

    • Type n if you do not want to use the enhanced version of the specified primary output format.

    The enhanced formats provide additional information about the time a call is in a queue and about ISDN call charges. The Use Enhanced Formats field pertains to following output formats:

    • Expanded

    • TELESEER

    • Lsu

    • Printer

    • Unformatted

  32. In the Use ISDN Layouts field, perform one of the following actions:

    • Type y to use the ISDN version of the specified primary output format. You cannot use ISDN formats and enhanced formats at the same time.

    • Type n if you do not want to use the ISDN version of the specified primary output format.

    The ISDN formats provide more accurate information about the IXC and the ISDN network services that are used for a call. The Use ISDN Layouts field pertains to the following output formats:

    • Lsu

    • Printer

    • Any format with an ISDN layout, such as TELESEER

  33. Click Next to see the second page of the CDR System Parameters screen.
    Note:

    The system displays this second CDR System Parameters screen only if the Primary Record Format field is set to customized.

  34. In the Data Item field, type the data items in the order that you want the items to appear in the customized CDR record.

    You must include at least three fields on this CDR System Parameters screen if you want to have a customized CDR record. The first field can be any field that you choose from the table. The last two field items in a record must be line-feed and return, in that order.

    Table 1: Valid data item entries

    Data item

    Length

    Data item

    Length

    acct-code

    15

    ins

    3

    attd-console

    2

    isdn-cc

    11

    auth-code

    7

    ixc-code

    4

    bandwidth

    2

    ma-uui

    1

    bcc

    1

    node-num

    2

    calling-num

    15

    null

    1

    clg-pty-cat

    2

    out-crt-id

    3

    clg-num/in-tac

    10

    ppm

    5

    code-dial

    4

    res-flag

    1

    code-used

    4

    return

    1

    cond-code

    1

    sec-dur

    5

    date

    6

    space

    1

    dialed-num

    23

    time

    4

    duration

    4

    tsc_ct

    4

    feat-flag

    1

    tsc_flag

    1

    frl

    1

    vdn

    1

    in-crt-id

    3

    in-trk-code

    4

    line-feed

    1
  35. In the Length field, type the maximum length of each data item, if the length of the data item differs from the default length.

    You must type 6 for the length of any date field to ensure proper output.

    In some cases, the system enforces a default field length.

    The Record Length field is a display-only field that contains the sum of all the numbers that you type in all the of the Length fields. If you change a Length field, the system automatically changes the number in the Record Length field.

  36. Press Enter to save your changes.