What if you want to have members in one pickup group be able to answer calls for another pickup group? For example, what if you want members in the Credit Services pickup group 13 to answer calls in the Delinquency Payments pickup group 14? You can do that by setting up extended pickup groups.

If you want members of pickup group 13 to answer calls for pickup group 14, and if you want members of pickup group 14 to answer calls for pickup group 13, set your system for simple extended pickup groups.

Using extended pickup groups, the members of two or more individual pickup groups can answer each other's calls. In a simple extended pickup group, an individual pickup group can be assigned to only one extended pickup group.

All members of one pickup group can answer the calls to the other pickup groups within the simple extended pickup group.