Communication Manager provides improvements to the existing attendant features with Return Call to (same) Attendant feature from release 5.2 onwards.

Generally, when an attendant offers a call to a destination that does not answer and has no coverage path, the call returns to the same attendant. If this attendant is busy or unavailable, the call returns to the attendant’s group queue.

Communication Manager provides individual queuing functions for each attendant supporting a multiplicity of waiting calls at a given time from release 5.2 onwards. When at least one call is waiting in the above queue, the Individual Calls Waiting Indicator is displayed in red. Calls queue as long as the attendant is busy.

When the feature Return Call to (same) Attendant is enabled, a call returning to a busy or now unavailable same attendant is placed into an individual waiting queue for this attendant, instead of queuing it into the attendant group. A waiting Return Call moves from the attendant’s queue to the attendant group’s queue after a certain period of time.

The field Overflow timer to Group Queue is extended to page 2 of the console-parameters screen.