Interactions for Hold

Last Updated : Mar 14, 2013 |

This section provides information about how the Hold feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Hold in any feature configuration.

Automatic Callback

A single-line telephone user cannot receive an Automatic Callback call while a call is on hold.

Bridged Call Appearance

Any user, who is active on a bridged call, can place the call on hold. If no other users with a bridged call appearance of the same extension are connected to the call, the status lamp at the Bridged Appearance button indicates that the call is on hold. If the primary extension or another bridged appearance is connected to the call, the status lamp at all bridged appearances indicates an active status for the call.

Centralized Attendant Service (CAS)

Automatic Hold does not affect the operation of CAS

Distributed Communications System (DCS)

Automatic Hold does not affect the operation of DCS, and is administered separately for each node in a DCS network.

Leave Word Calling (LWC)

A multiappearance telephone user who is on hold can activate LWC toward the holding user.

A single-line telephone user cannot activate LWC toward another user while a call is on Soft Hold.

Music-on-Hold

Communication Manager does not play music to a held multiparty call.

Personal Central Office Line (PCOL)

When a user, who is active on a PCOL call, puts the call on Hold, the lamp flutters or winks. The status lamp that is associated with the PCOL button lamp does not track the busy or idle status of the PCOL.

Priority Calling

Users can receive priority ringing and have a call on soft hold.