Setting up hunt groups

Last Updated : Nov 10, 2020 |

Procedure

  1. Enter add hunt-group next.

    The Group Number field is automatically filled in with the next available hunt group number.

  2. In the Group Name field, type the name of the group.
  3. In the Group Extension field, type the hunt group extension.
  4. In the Group Type field, type the code for the call distribution method that you choose.
  5. Press Enter to save your changes.

    The COS (Class of Service) default for all hunt groups is 1. Therefore, any changes to COS 1 on the Class of Service screen changes the COS for all hunt groups. The Hunt Group screen does not display the COS field.

  6. Click Next until you see the Group Member Assignments page of the Hunt Group screen.
  7. In the Ext field, type the extensions of the agents that you want in the hunt group.
  8. Press Enter to save your changes.

    For more information about the other fields on the Hunt Group screen, see Administering Avaya Aura® Communication Manager.