With Pull Transfer, either the transferring party or the transferred-to party can press the Transfer button to complete the transfer operation.

When attendants control calls, called parties cannot use Pull Transfer. Attendants who are called parties cannot use Pull Transfer. When attendants have parties on hold, the parties are transferred with the standard transfer process.

To use Pull Transfer, calling parties and called parties must be on the same server, or called parties must be reached by way of Italian TGU/TGE tie trunks.

Called parties who use analog telephones flash the switch hook, or press the flash key or recall button to transfer calls. Called parties who use digital telephones press the transfer key to complete transfers.