The integration of Microsoft Office Communicator (MOC) with Communication Manager through ASAI supports bridging; that is, having two user functions simultaneously. For example, you can simultaneously attend two calls: an active call on a desk phone and an active call on an off-PBX destination, such as a mobile phone. To integrate MOC with Communication Manager, set the MOC Control field to y on the Class of Service form. The off-PBX Telephony Integration and Mobility (OPTIM) applications, such as CSP, EC500, PBFMC, SPFMC, and Avaya one-X® Client Enablement Services, support this feature.

The bridging feature applies to the following scenarios:

• When you are on a desk phone call and answering an incoming business call on your mobile phone simultaneously, without placing the desk phone call on hold

• When you are on a business call on your mobile phone and you pick up the desk phone to dial a number or receive a call

The MOC client does not officially support bridging. You cannot appear to be active on the desk phone and your mobile phone simultaneously. Therefore, one of the active calls always appears to be on hold to the MOC client. However, when you register the MOC client, the call on the off-PBX phone appears to be on hold to the MOC client and the desk phone. However, you can still talk on both the off-PBX phone and the desk phone. To register the MOC client, go to the Class of Service screen and enable the MOC Control field.

When you disconnect the call on the mobile phone, the system disconnects the call from the mobile phone and the desk phone. However, if you bridge the same call to the mobile phone from the desk phone, you must manually disconnect the call from the mobile phone and the desk phone.