Automatic Callback

Activating Automatic Callback at the called telephone denies Attendant Call Waiting.

Call Coverage

The system redirects Attendant Call Waiting calls to coverage if the called telephone has Data Privacy or Data Restriction activated. The system redirects the call to coverage if all three of the following conditions are met:

• The Data Privacy or Data Restriction feature is activated

• You assign call coverage to a telephone

• The user activates Send All Calls, or coverage criteria is met

  • The Coverage Don’t Answer interval specifies how long that call remains directed to the called telephone before the system redirects the call to coverage. If Attendant Call Waiting is applicable on the call, the feature is active for the duration of the Don’t Answer interval only. At the end of this interval, the system redirects the call to coverage.

  • If the Return Call Timeout (Timed Reminder) interval expires before the Don’t Answer interval expires, the call does not go to coverage, but returns to the attendant console. If the Don’t Answer interval expires first, the system redirects the call to coverage. The system can still return the call to the attendant console if a coverage point does not answer the call before the Return Call Timeout expires.

  • If the Station Hunting field is assigned, and the called telephone is busy, the system redirects the call to the Hunt To Station Assignment value.

  • If Send All Calls is active, or if the redirection criterion is Cover All Calls, the system immediately redirects the call to coverage instead of to Attendant Call Waiting.

  • An attendant can release an extended call at any point during the call with no affect on the preceding operations.

Data Privacy and Data Restriction

Activating Data Privacy or Data Restriction at the called telephone denies Attendant Call Waiting.

Direct Department Calling (DDC) and Uniform Call Distribution (UCD)

Calls to a DDC group or to a UCD group do not wait. However, calls can enter the group queue, if a queue is provided.

Loudspeaker Paging

Activating Loudspeaker Paging at the called telephone denies Attendant Call Waiting.

Music-on-Hold Access

If the call is a trunk-transferred call that is administered to receive Music-on-Hold, the calling party hears music. Otherwise, the calling party hears ringing.

Recorded Telephone Dictation Access

Activating Recorded Telephone Dictation Access at the called telephone denies Attendant Call Waiting.