Chained Call Forwarding

Last Updated : Oct 30, 2012 |

In Communication Manager Release 5.2, you can use the Chained Call Forwarding feature to forward the calls up to 10 hops (each calling station is considered to be one hop) using a pre-set coverage path within the same switch.

  • The number of hops is in the range 3 through 10.

  • A coverage path is assigned for calls forwarded to the principal or last station. This is possible when specifying a coverage path. Administer the Station Coverage Path For Coverage After Forwarding field to principal or last-fwd.

  • Mixed use of standard call forwarding (including Call Forwarding All Calls and Call Forward Busy/Don’t Answer) and enhanced call forwarding (including Enhanced Call Forwarding Unconditional, Enhanced Call Forwarding Busy, and Use Enhanced Call Forwarding No Reply) is allowed on stations in the forwarding chain.

  • Forwarding stops before the chain gets into an infinite loop or before the call gets back to the originating station.

  • Call forwarding override is activated on any station in the chain. Using this feature the call can be transferred to the previous station in the chain.