Call Coverage for hunt groups

Last Updated : Nov 10, 2020 |

You can set up call coverage for a hunt group. Then if a hunt group queue is full, the system sends new calls to the coverage point.

You can specify one of the following methods to determine how the system distributes calls to members of the hunt group:

  • Direct Department Dialing (DDD)

  • Uniform Call Distribution (UCD)

  • Circular

  • Automatic Call Distribution (ACD)

  • Expert Agent Selection (EAS)

If a call goes into a hunt group queue, the call stays in the queue for the Don't Answer interval. The system then redirects the call to the coverage point. A call coverage point can be another hunt group.

For more information on setting up call coverage, see Administering Avaya Aura® Communication Manager.