Multi-Location Dial Plan invalid announcements

Last Updated : Oct 30, 2012 |

The software provides intercept treatment if the following announcements are invalid:

  • DID/Tie/Intercept

  • Controlled Outward Restriction Intercept Treatment

  • Controlled Termination Restriction (Do Not Disturb)

  • Controlled Station to Station Restriction

  • Controlled Toll Restriction Intercept Treatment

  • Invalid Number Dialed Intercept Treatment

The software skips and does not play the following announcements if the announcements are invalid:

  • Analog Busy Auto Callback

  • Direct Agent Announcement Extension

  • Hospitality

The treatment for an announcement that is invalid during vector processing is the same as if the announcement did not exist. Call processing continues and does not wait. Any previous feedback that precedes the announcement continues.

  • An announcement step continues at the next step.

  • A wait step that references an announcement continues after any specified wait treatment expires.

  • A disconnect step disconnects immediately.

  • A collect step continues at the next step.

If the VDN of Origin Announcement (VOA) does not exist, vector processing bypasses the VOA, and delivers the call to the agent.