The following reports provide information about the Announcements feature:

• Event Report

  If a working VAL announcement file is deleted the next attempt to play the announcement fails, and the system adds a software event to the Event Report. You can view the Event Report to see if the announcement was deleted, and to see if other events occurred that are related to announcements.

  For information on how to access this report, see Viewing the Event Report for announcement events

• Voice Announcement Measurements

  You can view a report of announcement measurements. This report includes how many times an announcement was queued to play, how many callers dropped while in the queue, and how many times all announcement ports were busy during the report period.

  For information on how to access this report, see Viewing Voice Announcement Measures.