CDR Privacy

Last Updated : Oct 30, 2012 |

Use the CDR Privacy capability to maintain the privacy of the caller. The system replaces some of the digits that the user dials with blanks. The system records the call information, including the account number that the user enters. But the CDR information does not show the telephone number that the user dials.

You can assign the CDR Privacy capability individually to each of your users. You decide the number of digits that the system replaces with blanks. The system then uses this information for all calls of the users to whom you assign the CDR Privacy capability.

The CDR Privacy capability does not apply under the following conditions:

  • Some countries require that the system replace a specific number of the digits that the user dials with blanks. If a country requires that the system replace a specific number of the digits that the user dials with blanks, the requirement applies to all calls.

  • When an adjunct-originated call is made on behalf of a hunt group, and the Calls to Hunt Group - Record field on the CDR System Parameter screen is set to group-ext, CDR Privacy does not apply. However, CDR Privacy does apply if the Hunt Group - Record field is set to member extension.

  • When an adjunct-originated call is made on behalf of a hunt group and the Calls to Hunt Group - Record field on the CDR System Parameter screen is set to member-ext, then CDR Privacy applies.

  • Some report processors do not support the CDR Privacy capability.