Attendant Backup

Last Updated : Dec 12, 2023 |

Using the Attendant Backup feature, you can give access to attendant console features from specially administered backup telephones, and you can answer calls promptly, thus providing efficient service to your callers.

When the attendant console is busy, you can answer overflow calls from the backup telephones by pressing a button or dialing a Feature Access Code (FAC). You can then process the calls as if you are at the attendant console.

You can assign the Attendant Backup feature to only multi-appearance telephones. Avaya recommends the following multi-appearance telephone models as a backup for the attendant:

  • Avaya 9408 Digital Deskphone

  • Avaya 9408 Digital Deskphone with SBM24 button module

  • Avaya 9608 IP Deskphone

  • Avaya 9608 IP Deskphone with BM12 button module

  • Avaya 9608 IP Deskphone with SBM24 button module