Call Coverage

Users can use the Extended User Administration of Redirected Calls feature to change the lead coverage path.

The system denies an attempt to activate Send All Calls, if the coverage criteria of the currently active coverage path restrict Send All Calls.

If a user activates Send All Calls, and then changes the coverage path to a path that restricts Send All Calls, the Send All Calls button remains lit. If the user changes the coverage path back to a path of Send All Calls, Send All Calls is automatically available to the user.

Call Forwarding

When Call Forwarding is active, the status lamps for the active features for that extension are lit. When Call Forwarding is deactivated, the status lamps for both Call Forward All Calls and Call Forward Busy/Don’t Answer buttons for that extension are not lit.

The system does not support forwarding to an off-network location.

Distributed Communications System (DCS)

You must assign a different telecommuting access extension for each server. Users can use Extended User Administration of Redirected Calls from any of the DCS nodes. The user must dial the extension of the node on which the telephone of the user is defined before the user dials the FAC.

Security Violation Notification (SVN)

If you enable SVN, the system tracks and reports Extended User Administration of Redirected Calls security violations for SSCs.

Tenant Partitioning

The system denies the request if the tenant number of the extension that a user dials is inaccessible by the tenant number from which the user dials an FAC for Extended User Administration of Redirected Calls.

If a user dials an FAC from an onsite telephone, the tenant number of the telephone from which the user dials the FAC must have access to the tenant number of the extension that the user dials. If the user dials the FAC from an off-site telephone, the tenant number of the incoming trunk must have access to the tenant number of the extension that the user dials.