Use the Announcements feature to administer announcements that play for callers to your business. For example, you can inform callers that:
Announcements are often used in conjunction with music.
The source for announcements can be either integrated or external.
Integrated announcements reside on an integrated VAL board, embedded in a gateway processor circuit pack, called a v VAL source throughout this feature description, and on Avaya Aura® Media Server.
See Local announcements on gateways for a definition of v VAL.
External announcements are stored on a separate piece of equipment called an adjunct and played back from the adjunct equipment.
Note:
This feature description uses the term announcement source to mean either integrated or external sources for announcements.
