Setting up the emergency number

Last Updated : Oct 30, 2012 |

Before you begin

On the Optional Features screen, ensure that the ARS field is set to y.

If this field is set to n, your system is not set up for the Enhanced 911 feature. Go to the Avaya Support website at http://support.avaya.com for current documentation and knowledge articles related to administering emergency numbers, or to open a service request.

To view the Optional Features screen, type display system-parameters customer-options. Press Enter.

Procedure

  1. Type change ars analysis n, where n is the number of the ARS table that you want to change. Press Enter.

    The system displays the ARS Digit Analysis Table screen.

  2. In the Dialed String field, type the number that users dial to reach emergency services.
  3. In the Total Min and Total Max fields, type the number of digits that you typed in the Dialed String field.

    The user must dial all 3 digits in the Dialed String field for the system to treat the call as an emergency call.

  4. In the Route Pattern field, type the number of the route pattern for local calls.
  5. In the Call Type field, type emer or alrt.

    • emer identifies the number in the Dialed String field as an emergency call.

    • alrt ensures that the number in the Dialed String field activates emergency alert notification.

  6. Press Enter to save your changes.