Centralized Attendant Service (CAS)

You cannot use Attendant Vectoring with the Centralized Attendant Service (CAS) feature. Therefore, the Attendant Vectoring field cannot be set to y if either the CAS Branch field or the CAS Main field on the Optional Features screen is set to y.

Meet-me Conference

You cannot use Attendant Vectoring with the Meet-me Conference feature. Therefore, the Attendant Vectoring field and the Meet-me Conference field cannot both be set to y at the same time.

Call Coverage and Tenant Partitioning

If a covered call does not route to an attendant in the first tenant group, you can route it to an attendant group of a different tenant partition. For example, you can reroute a call to Tenant Group B if the call is to cover to an attendant for Tenant Partition A  but does not route to the attendant or is received out of hours when Attendant Group A is unstaffed.

To reroute the covered calls to another tenant attendant group, Tenant Attendant group B in this example,

1. In the vector for the tenant A attendant vectoring VDN, add a failure branch to a route-to ldn_number with cov y if unconditionally step for the LDN extension for the tenant group B TN number.

2. Set the with coverage parameter of the route-to step must be set to cov y because the calls are covered. Else, the calls don’t route to the VDN. Also, set the Cvg Enabled for VDN Route-to party? field of original coverage path, which covers to Tenant A Attendant vectoring VDN, to y.