Call Forwarding (All Calls, Busy-Don’t Answer, Enhanced)

The Call Coverage feature skips a coverage point if that coverage point has any form of call forwarding activated. This includes a scenario, where a member of a Coverage Answer Group has call forwarding activated, that member does not ring when a call is routed to the Coverage Answer Group.

Call Forwarding All Calls

Call Forwarding All Calls temporarily overrides the redirection criteria if Send All Calls is inactive. The system attempts to complete the call at the forwarded-to extension before the system redirects the call to coverage. If the redirection criteria of the called extension are met at the forwarded-to extension, the system redirects the call to the coverage path of the called extension.

Go to Cover

Users can use Go to Cover to send a call directly to coverage, when the users call an internal extension. The internal calling party activates Go to Cover, and can assign Go to Cover to a telephone.

Send All Calls

Users can use Send All Calls to temporarily direct all incoming calls to coverage, regardless of the coverage criteria that are assigned to their extension. With this feature, users can also temporarily remove their telephones from the coverage path of another user.

A user cannot activate Send All Calls, if Send All Calls is excluded from the coverage criteria of the extension.

Send All Calls does not affect TEG calls.

Send Term

Send Term is the TEG equivalent of Send All Calls. Since a TEG cannot be in a coverage path, Send Term applies only to a TEG that is called directly.