Multiple Feature Access Codes administration for ARS with Multi-Location Dial Plan

Last Updated : Oct 30, 2012 |

Without the Multi-Location Dial Plan feature, you can administer only two attendant FACs on the Feature Access Code (FAC) screen. With this feature, you can administer multiple ARS FACs. You can either use the global ARS codes, or provide ARS codes for a location.

For example, you might enter the access code 9 for ARS on the Feature Access Code (FAC) screen. You might then enter the ARS access code on a Locations screen as 1. When a user dials 1 from that location, the system routes the call with ARS. A user at that location cannot dial 9 to reach ARS.