Responding to an LWC message from coverage

Last Updated : Oct 30, 2012 |

Procedure

  1. The covering user answers the call.
  2. The covering user presses Coverage Callback to store a message for the called user that tells them to return a call the calling user.
  3. After answering the call, the covering user presses LWC to leave a call-me message for the originally called user.

    In addition, a user that was placed on hold can activate LWC and leave a message for the holding user to place a return call.