Detailed description of Busy Verification

Last Updated : Oct 30, 2012 |

An attendant or multiappearance telephone user can activate Busy Verify by pressing the Verify button. If they want to verify a telephone or hunt group, they enter an extension number. If they want to verify a trunk, they dial a trunk-access code, followed by the 2- or 3-digit number of the trunk-group member to be verified. If the trunk-group member number is less than 10, the system requires a leading zero (01 or 001 rather than 1).

After an attendant or multiappearance telephone user has activated Busy Verification, the system checks the validity of the extension or trunk-access code and member number. If the number is not a telephone extension, DDC/ UCD group-extension, ACD split number, or trunk access code with a valid member number, the system denies Verify and returns intercept tone.

When you use Verify to check a valid extension (one that is in the dial plan and assigned to a telephone), the system initiates a priority call to that extension. The table describes the process.

Table 1: Verification of a telephone

Telephone Status

System Response

Result

Idle

  • Generates priority ringing at the telephone.

  • Processes the call as a normal telephone-originated or attendant-originated call

  • Verification is complete.

  • Anyone can place a call to the telephone.

Active on a call and has an idle call appearance

  • Generates priority ringing at the first idle appearance.

  • Processes the call as a normal attendant-originated call.

  • Verification is complete.

  • Anyone can place a call to the telephone extension.

Active on a call and has no idle call appearances or has only one line appearance

  • Bridges the attendant onto the call.

  • Generates a warning tone to all active parties and repeats the tone every 15 seconds while the attendant remains bridged onto the call.

  • Verification is complete.

  • The attendant can determine if the telephone is actually in use.

Out of service

  • Generates reorder tone.

  • Verification is denied.

When you use Verify to check a valid ACD split, UCD group, or DDC group, the system initiates a priority call to that group. (Valid in this case means the split or group is translated and at least one member is logged in.) the table describes the process.

Table 2: Verification of an ACD Split, UCD Group, or DDC Group

Split or Group Member Status

System Response

Result

Available for an incoming call

  • Generates priority ringing at the member’s telephone.

  • Processes the call as a normal attendant-originated call.

  • Verification is complete.

  • Anyone can place a call to the member’s telephone.

All activated Make Busy

  • Generates reorder tone.

  • Verification is denied.

Not available for incoming calls

  • The system does not queue the call even if a queue is available.

  • Generates reorder tone.

  • Verification is denied.

When you use Verify to check a valid trunk, the system checks the status of that trunk. (Valid in this case means the trunk is translated with members and is not in an out-of-service state.) the table describes the process.

Table 3: Verification of a Trunk

Trunk Status

System Response

Result

The trunk is idle and incoming.

  • The system generates confirmation tone.

  • Verification is complete.

  • Anyone can use the trunk.

The trunk is idle and outgoing.

  • The system generates dial tone.

  • Verification is complete.

  • Anyone can use the trunk.

The trunk is busy with an active call.

  • The system bridges the Verify originator onto the call.

  • The system generates a warning tone to all active parties and repeats the tone every 15 seconds while the Verify originator remains bridged onto the call.

  • Verification is complete.

  • The trunk is in use.

The trunk is out of service.

  • The system generates reorder tone.

  • Verification is denied.