Interactions for Hunt Groups

Last Updated : Oct 30, 2012 |

This section provides information about how the Hunt Groups feature interacts with other features in the system. Use this information to ensure that you receive the maximum benefits of the Hunt Groups feature in any feature configuration.

Attendant Call Waiting

Attendant Call Waiting does not work for calls that the attendant sends to a hunt group. Attendant Call Waiting does work for calls to individual hunt group members.

Attendant Return Call

Attendant Return Call does not work for calls that the attendant sends to a hunt group.

Automatic Callback

Automatic Callback does not work on calls to a hunt group.

Automatic Call Distribution (ACD)

ACD does not work with circular station hunting.

Call Detail Recording (CDR)

For each call, the system can record the associated hunt group extension or the member extension that answers.

Internal Automatic Answer (IAA)

Internal calls to a hunt group member are eligible for Internal Automatic Answer (IAA).

Leave Word Calling (LWC)

A hunt group can receive and store LWC messages. The following entities can retrieve LWC messages:

  • One member of the hunt group

  • A covering user of the group

  • A system-wide message retriever

    The message retriever must have a telephone display, and proper authorization. If the message retriever is a member of the hunt group, you can assign a remote Automatic Message Waiting lamp to the retriever. The lamp indicates when the hunt group has an LWC message.

Night Service

When the Night Service destination for a hunt group is another hunt group, callers hear the forced announcement of the first hunt group, if a forced first announcement is administered. The system then redirects the call to the night service hunt group.

Priority Calling

The system treats a priority call to a hunt group the same as a nonpriority call, except that the extension receives a distinctive three-burst ring.

Queuing

Queuing does not work with circular station hunting.

Terminating Extension Group (TEG)

A TEG cannot be a member of a hunt group.

Vectoring

Call vectoring does not work with circular station hunting.