Considerations for Attendant Direct Extension Selection

Last Updated : Oct 30, 2012 |

This section provides information about how the Attendant Direct Extension Selection (DXS) feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Attendant Direct Extension Selection (DXS) under all conditions. The following considerations apply to Attendant Direct Extension Selection (DXS):

  • With this feature, the attendant can place calls to:

    • 800 extensions with the basic selector console

    • 2,000 extensions with the enhanced selector console

    • Up to 99,999 extensions with the Group Select feature button (extension numbers from 100 to 99,999)

    If the attendant is tracking a hundreds group with either a Hundreds Select button or the Group Select feature button, the attendant presses the DXS button to access an extension.

  • This feature provides the attendant with a visual indication of the idle or busy status of the extensions that are assigned to the selected hundreds group. You can simultaneously monitor up to 100 extensions for idle or busy status.

  • Enhanced DXS Tracking does not support extensions with fewer than 3 digits.

  • Extension tracking is possible only for the system on which the attendant resides.