Setting up Attendant Timers

Last Updated : Oct 30, 2012 |

Procedure

  1. Type change console-parameters. Press Enter.
  2. On the Console Parameters screen, click Next until you see the Timing area.
  3. In the Timing area, complete the following fields:

    • In the Time Reminder on Hold (sec) field, type the number of seconds before a split call returns to the console. Valid entries are a number from 10 to 1024, or blank. A split call can be a call that the attendant extended to a user and is ringing at the user telephone, or otherwise split away from the console.

      Allow 5 seconds for each ring at all points in a coverage path to ensure that the entire path is completed before the call returns to the console.

    • In the Return Call Timeout (sec) field, type the number of seconds that a call remains on hold at the console before the system alerts the attendant. In a Centralized Attendant Service (CAS) arrangement, administer the main console and the branch consoles with the same value. Valid entries are a number from 10 to 1024, or blank.

    • In the Time in Queue Warning (sec) field, type the number of seconds that a call can remain in the attendant queue before the system alerts the attendant. Valid entries are a number from 9 to 999.

  4. In the Incoming Call Reminders area, complete the following fields:

    • In the No Answer Timeout (sec) field, type the number of seconds that a call to the attendant can remain unanswered without invoking a more insistent-sounding tone. Valid entries are a number from 10 to 1024, or blank.

      Allow 5 seconds for each ring at all points in a coverage path to ensure that the entire path is completed before the call returns to the console.

    • In the Alerting (sec) field, type the number of seconds after which the system disconnects a held call or an unanswered call from an attendant loop. The system routes the disconnected call either to another attendant or to Night Service. Valid entries are a number from 10 to 1024, or blank.

    • In the Secondary Alert on Held Reminder Calls? field, perform one of the following actions:

      • If you want to start attendant alerting for Held Reminder Calls with secondary alerting, type y

      • If you want to have Held Reminder Calls alert the attendant in the same way as normal calls, type n. Normal calls start with primary alerting, and then change to secondary alerting when the No Answer Timeout expires.

  5. Press Enter to save your changes.