Supervisors can use VDN Observing by Location to:

• Dial a Feature Access Code (FAC) to set up an observing association with a VDN that establishes observing connections to calls to the VDN when the agent in the required location answers the call.

• Indicate the location of the agents that the supervisor needs to observe by entering a location ID number of the Multiple Locations feature. Communication Manager connects calls from the supervisor only to the agents who have the assigned location ID number.

You can activate VDN Observing by Location using FACs in the following modes:

• Listen Only: VDN Observing by Location Listen Only Access Code.

• Listen/Talk: VDN Observing by Location Listen/Talk Access Code.

For more information on VDN Observing by Location, see Avaya Aura® Call Center Elite Feature Reference.