Call Coverage
If a telephone user transfers a call to an on-premises telephone, and the call remains unanswered at the expiration of the Timed Reminder Interval, the system redirects the call to an attendant. Redirection occurs even if the call redirects through Call Coverage or Call Forwarding from the transferred-to telephone.
The system redirects an attendant-extended call to coverage instead of returning the call to an attendant if the coverage criteria is met before the Timed Reminder Interval expires. However, the system returns unanswered calls to an attendant at the expiration of the interval.
For any call that alerts an attendant as a coverage call, that is, for any unanswered station-to-station call with the attd
(attendant) in the Coverage Path screen of the called telephone, the secondary alerting tone goes mute.
