Attendant

Attendants cannot intrude on a whisper page. If an attendant is using intrusion to talk to a user, that user cannot receive a whisper page.

An attendant can use auto-manual splitting to start a whisper page. However, the attendant cannot use Release, Hold, or Split after the page is made.

Bridged Call Appearances

Whisper pages are designed to reach a specific user associated with a specific extension.

• When an extension and one or more of its bridged appearances are in use, parties on the bridged appearances hear the tone that signals an incoming whisper page but only the user on the principle extension hears the announcement. Only the display on the principle extension shows the whisper page message.

• When all appearances are idle or only a bridged appearance is in use, a whisper page rings the principal extension with priority ringing.

• If a user makes a whisper page on a call appearance that is a member of a bridge group, then no others users in the bridge group can connect to the call while the whisper page intrusion is active.

Busy Verification

You can’t make a whisper page to an extension while it’s being busy-verified. You cannot busy-verify an extension while it’s making or receiving a whisper page.

Calling Restrictions - Origination

Telephones with this restriction cannot make whisper pages.

Calling Restrictions - Termination

Telephones with this restriction cannot receive whisper pages.

Class of Restriction (COR)

A station user must have a COR for station-to-station calling to perform Whisper Paging to a member outside of their own COR. Calling and called party restrictions also determine which extensions can make and receive whisper pages.

Conference

If a user is on a conference call and starts a whisper page, everyone on the conference call hears the tone that signals the page. However, only the owner of the paged extension hears the page message and the user making the whisper page is dropped from the conference call. For example, A is on a conference call at the first call appearance. A puts the call on hold and starts a whisper page from the second call appearance to B. B hears the whisper page. However, A is dropped from the conference call, which is held at the first call appearance.

The system does not update the display of the paging and the paged extensions. The telephone of the person who makes the page displays the whisper page to the paged extension. The paged extension displays the conference call. Only the display of the other parties in the conference call gets updated. The extension shows the parties active on the conference call. For example, if A, B, and C are in conference and A makes a whisper page to B, A displays the whisper to B, B displays the conference call, and C displays the name and the number of B.

If a conference call already has the maximum number of parties and trunks, you cannot make a whisper page to any of the participants. If an active whisper page is on the call, you cannot add parties to a conference call.

Data Privacy - Permanent or Temporary

Any station that has Data Privacy activated cannot make a whisper page.

Data Restriction

A whisper page to a station is denied when Data Restriction is enabled on a station or trunk.

Expert Agent Selection

You cannot make a whisper page by dialing an agent’s Logical Agent ID. Pages must be made to a physical extension.

Go to Cover

If you make a whisper page and then press your Go To Cover button while the page is in progress, the Go To Cover button does not work. The opposite is true as well. If you activate Go to Cover and press the whisper page activation button, you cannot make a whisper page.

Last Number Dialed

When you make a whisper page, the page is tracked as the last number dialed.

QSIG

This feature does not operate in a QSIG environment.

Remote Access

You cannot make a whisper page by remote access. Both the paging party and the paged party must be on the same media server or the attempt is denied.

Service Observing

When a service observer is active on a call, whisper page to an observing or observed station is denied.

Tenant Partitioning

Whisper paging is permitted across tenant partitions if the assigned classes of restriction support intercom calling between members of different partitions. This feature is especially useful to attendants who serve multiple partitions.

Transfer

A call cannot be transferred during an active whisper page.

Vector Directory Number (VDN)

You cannot make a whisper page to a VDN. Pages must be made to a physical extension.