When the caller makes a call to a busy or an unanswered internal telephone, the system calls the caller when the called party becomes available. Upon hearing the busy signal, the caller activates the Automatic Callback feature and disconnects the call. The system monitors the called party. When the called party becomes available to receive the call, the system automatically initiates the Automatic Callback call. The caller receives priority ringing. The caller then lifts the handset, and the called party receives the same ringing that the system provided on the originating call.
For example, Station A calls Station B. Station B is busy or not answering. Station A sets the Automatic Callback feature. When Station B becomes available, the system will call Station A. This is ringout call. The system does not present the ringout call to Station A pickup group or bridges. Once Station A answers, the system rings Station B. This is callback call. Callback call is like a normal call made to Station B and can be picked up by Station B pickup group or bridges.
To activate the Automatic Callback feature, the user of a single-line telephone presses the Recall button, or flashes the switchhook. The user then dials the Automatic Callback Feature Access Code (FAC). A single-line user can activate Automatic Callback for only one call at a time.
When you place a call from an analog telephone, and the line is busy, an announcement prompts you to either:
The number of calls for which a user of a mult-iappearance telephone can activate Automatic Callback depends on the number of Automatic Callback buttons that you assign to the telephone. After the user places a call to a telephone that is busy or unanswered, the user presses an idle Automatic Callback button, and hangs up.
If the original caller answers an Automatic Callback call, and for some reason the called extension cannot accept the Automatic Callback call, the caller hears a confirmation tone and then silence. The call is still queued.
Users cannot activate Automatic Callback for calls to:
A telephone that is assigned Termination Restriction
An extension toward which Automatic Callback is already activated
Note:
This is overridden if Automatic Callback With Called Party Queueing is set as y.
A data terminal or a data module
An attendant console group
A Terminating Extension Group (TEG)
An extension for a hunt group, a split, or a skill
The login ID of an EAS agent
A Vector Directory Number (VDN) extension
A forwarded called party to a station which in turn is forwarded to another station.
