Abbreviated Dialing

A user can use a single Abbreviated Dial button to store either:

• Both the Feature Access Code (FAC) for Directed Call Pickup and a telephone number

• Only the FAC for Directed Call Pickup

Attendant

An attendant can use the Directed Call Pickup capability to answer calls. However, other users cannot use the Directed Call Pickup capability to answer a call that alerts at an attendant console.

Automatic Callback and Ringback Queuing

Neither the call pickup group members nor the Directed Call Pickup users can answer ringout calls. For information on ringout calls, see Detailed description of Automatic Callback.

Bridged Call Appearance

Calls that are made to a primary telephone, alerting at bridged appearances of the primary telephone, can only be answered by pickup group members of the primary number.

• If the Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to n, the primary appearance and all bridged appearances of the call are dropped after Call Pickup is used to answer the call.

• If the Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to y, the primary and bridged call appearance lamps stay lit after Call Pickup is used to answer the call.

• If the primary telephone and the bridged telephone are both in the same pickup group, members in the pickup group can answer a call that is made to the primary telephone that is ringing at the bridging user’s telephone. This can be done instead of selecting the bridged appearance button.

• If the primary telephone and the bridged call appearance are not in the same pickup group, members who are in the same pickup group as the bridged call appearance telephone cannot answer a call that is made to the primary telephone.

• If Call Pickup Alerting is active, and a bridged call appearance rings on the telephone of a member of a call pickup group that is also getting a direct call, other group members cannot answer the direct call.

• If Call Pickup Alerting is inactive, and a bridged call appearance rings at the telephone of a member of a call pickup group that is also getting a direct call, other group members can answer the direct call.

• You cannot use the Directed Call Pickup capability to answer a call that alerts at a bridged call appearance. You can use Directed Call Pickup to answer the call using the primary extension.

Call Coverage

If a user has a call-coverage temporary bridged appearance, the user can use Directed Call Pickup to answer a redirected call that alerts at the telephone of another covering user.

Call Detail Recording (CDR)

CDR records the extension number that the caller dials.

Call Forwarding

If the Temporary Bridged Appearance capability on the Call Pickup feature is enabled, the system maintains a temporary bridged appearance if the forwarded-to extension belongs to the same call pickup group as the forwarded-from extension. If the Temporary Bridged Appearance capability on the Call Pickup feature is disabled, the system does not maintain a temporary bridged appearance.

Call Pickup Alerting

When a pickup group member uses the Directed Call Pickup capability to answer a ringing call of another group member, and the call is the only call that is ringing for any member of the pickup group, the call pickup alerting lamp goes out.

Call Waiting

A user cannot use the Call Pickup capability to answer a Call Waiting call.

Class of Restriction (COR)

The Call Pickup and Directed Call Pickup features override any restrictions that are set by the Calling Permissions fields on the Class of Restriction screen.

Conference

If call pickup alerting is enabled, and a user uses the Conference feature after the user answers the call, the call pickup status lamp goes out. If additional calls come into the pickup group, the status lamp of the user flashes.

Consult

If the Temporary Bridged Appearance capability is disabled for the Call Pickup feature, the system presents a Consult call from the covering user as an idle call appearance.

Expert Agent Selection (EAS)

EAS agents use the Directed Call Pickup capability to:

• Have other agents answer their calls

• Answer the calls of other agents

The Class of Restriction (COR) of the agent overrides the COR of the extension where the agent is logged in.

If an agent is logged in to a telephone extension, and if the Directed Call Pickup capability is active for both the agent and the extension, the user can use either the agent Login ID or the telephone extension to answer the call with Directed Call Pickup.