Screens for administering Hunt Groups

Last Updated : Oct 30, 2012 |

Screen Name

Purpose

Fields

Announcements/Audio Sources

Record announcements for hunt groups.

As needed

Class of Service

Change the Class of Service (COS) from the default of 1.

As needed

Coverage Paths

Set up coverage paths for hunt groups.

  • Ext

  • Type

  • COR

  • TN

  • Name

  • Others as needed

Hunt Group

Add or change hunt groups.

As needed

Call Center Optional Features

To use these call distribution methods for hunt groups, ensure that ACD and Expert Agent Selection (EAS) are set to y .

  • ACD

  • Expert Agent Selection (EAS)

Trunk Groups

Set up night service for hunt groups.

Night Service Incoming Destination