Setting up a time-of day coverage plan

Last Updated : Sep 29, 2016 |

Procedure

  1. Enter add coverage time-of-day next.

    The system displays the next Time of Day Coverage Table screen. If this is the first Time of Day Coverage plan in your system, the table number is 1. This is the table number that you assign to a user extension.





  2. To define your coverage plan, type the time period and the path number for each day of the week that you want to cover.

    Enter the time in a 24-hour format, from the earliest to the latest. For example, assume that coverage path 1 goes to the co-worker, coverage path 2 goes to the home, and coverage path 3 goes to voice mail. In this example, the user has the following coverage:

    • During the work day from 08:00 to 05:29, the system uses coverage path 1 to route calls to a co-worker.

    • In the evening from 05:30 to 19:59, the system uses coverage path 2 to route calls to home.

    • At night from 20:00 to 7:59 the following morning, the system uses coverage path 3 to route calls to voice mail.

      Define the path for the time period from 00:01 to 23:59 that you want coverage to operate. If you do not assign a coverage path to a specific time interval, no coverage exists from that time until the next coverage path activation time.

  3. Select Enter to save your changes.