Preparing to administer Attendant Backup

Last Updated : Nov 10, 2020 |

Procedure

  1. Assign a Class of Service (COS) value to the multiappearance telephones that you use for Attendant Backup.

    On the Class of Service screen, you must set the Client Room field to n, and the Console Permissions field to y.

    For more information, see the Considerations for Attendant Backup, as well as the Class of Service feature.

  2. On the Feature Access Code (FAC) screen, type a FAC in the Trunk Answer Any Station field.

    Then share the FAC with each of the attendant backup users. For more information, see the Feature Access Code feature.

  3. Set up the attendant console.

    For information on how to set up an attendant console, see Administering Avaya Aura® Communication Manager.