Users use the Call Forwarding All Calls capability to redirect any incoming calls to another destination. You can restrict access to the Call Forwarding All Calls capability to specific users.

A user cannot have both the Call Forwarding All Calls capability and the Call Forward Busy/Don’t Answer capability active at the same time.

The system forwards a call only once. For example, assume that extension A designates extension B as its forwarded-to destination, and that extension B designates extension C as its forwarded-to destination. When someone calls extension A, the system first attempts to ring the call at extension A. If the system is unable to ring the call at extension A, the system attempts to ring the call at extension B. If the system is unable to ring the call at extension B, the system redirects the call to the coverage path of extension A, if a coverage path is available at extension A, and if the coverage criteria of extension A are satisfied when applied at extension B. The system does not forward the call to extension C under any circumstances.

The system can forward an unlimited number of calls simultaneously.

When a call gets forwarded, the recipient of the forwarded call can view the forwarding party extension along with the administered numbering plan prefix. The prefix helps to identify the location of the called party.