エージェントデータベース項目

最終更新 : Apr 11, 2025 |
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メタデータ
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エージェントデータベース項目 Communication Manager 相互参照
データベース項目
CM リリース 7.x、8.x、10.x
ABNCALLS
X
ABNTIME
X
ACCEPTEDINTRS
e
ACD
X
ACD_RELEASE
X
ACDAUXOUTCALLS
X
ACDCALLS
X
ACDCALLS_R1
a
ACDCALLS_R2
a
ACDONHOLD
X
ACDTIME
X
ACWINCALLS
X
ACWINTIME
X
ACWOUTADJCALLS
X
ACWOUTCALLS
X
ACWOUTOFFCALLS
X
ACWOUTOFFTIME
X
ACWOUTTIME
X
ACWTIME
X
AGDURATION
X
AGSTATE
X
AGTIME
X
ANSRINGTIME
X
ASSIST
X
ASSISTS
X
ATTRIB_ID
X
AUXINCALLS
X
AUXINTIME
X
AUXOUTADJCALLS
X
AUXOUTCALLS
X
AUXOUTOFFCALLS
X
AUXOUTOFFTIME
X
AUXOUTTIME
X
AUXREASON
RC
AWORKMODE
X
CHANGED
X
CONFERENCE
X
DA_ABNCALLS
X
DA_ABNTIME
X
DA_ACDCALLS
X
DA_ACDTIME
X
DA_ACWINCALLS
X
DA_ACWINTIME
X
DA_ACWOADJCALLS
X
DA_ACWOCALLS
X
DA_ACWOOFFCALLS
X
DA_ACWOOFFTIME
X
DA_ACWOTIME
X
DA_ACWTIME
X
DA_ANSTIME
X
DA_INQUEUE
X
DA_OLDESTCALL
X
DA_OTHERCALLS
X
DA_OTHERTIME
X
DA_RELEASE
X
DA_SKILL
EAS
DACALLS_FIRST
a
DESTINATION
X
DIRECTION
X
DURATION
X
EVENT1-EVENT9
X
EXTENSION
X
GNSKILL
EAS
HOLDABNCALLS
X
HOLDACDTIME
X
HOLDCALLS
X
HOLDTIME
X
I_ACDAUXINTIME
X
I_ACDAUX_OUTTIME
X
I_ACDOTHERTIME
X
I_ACDTIME
X
I_ACWINTIME
X
I_ACWOUTTIME
X
I_ACWTIME
X
I_AUXINTIME
X
I_AUXOUTTIME
X
I_AUXSTBYTIME
a
I_AUXTIME
X
I_AUXTIME0–99
RC
I_AUXTIME_R1
a
I_AUXTIME_R2
a
I_AVAILTIME
X
I_DA_ACDTIME
X
I_DA_ACWTIME
X
I_OTHERSTBYTIME
a
I_OTHERSTBYTIME_R1
a
I_OTHERSTBYTIME_R2
a
I_OTHERTIME
X
I_RINGTIME
X
I_STAFFTIME
X
ICRPULLCALLS
X
ICRPULLRINGCALLS
X
ICRPULLTIME
X
INCOMPLETE
X
INTRDELIVERIES
e
INTRNOTIFIES
e
INTRSTATUS
e
INTRTYPE
X
INTRVL
X
LEVEL
EAS
LOC_ID
X
LOGID
X
LOGONSKILL
X
LOGONSKILL2-LOGONSKILL4
X
LOGONSKILL5
EAS
LOGONSKILL6-LOGONSKILL20
EAS
LOGONSKILL21-LOGONSKILL60
EAS
LOGONSKILL61-LOGONSKILL120
EAS
LOGONSTART
X
MALICIOUS
X
MOVEPENDING
X
NOANSREDIR
X
O_ACDCALLS
X
O_ACDTIME
X
O_ACWTIME
X
OLDEST_LOGON
X
ONHOLD
X
ORIGIN
X
PENDINGSPLIT
X
PERCENT
a
PHANTOMABNS
X
POSITION
X
PREFERENCE
EAS
REJECTEDINTRS
e
RINGCALLS
X
RINGTIME
X
ROLE
X
ROW_DATE
X
RSV_LEVEL
a
SKILLTYPE
X
SKILLTYPE2-SKILLTYPE4
X
SKINTRTYPE1-SKINTRTYPE120
e
SKLEVEL
EAS
SKLEVEL2-SKLEVEL4
EAS
SKLEVEL5-SKLEVEL20
EAS
SKLEVEL21-SKLEVEL60
EAS
SKLEVEL61-SKLEVEL120
EAS
SKPERCENT
a
SKPERCENT2-SKPERCENT20
a
SKPERCENT21-SKPERCENT60
a
SKPERCENT61-SKPERCENT120
a
SPLIT
X
STARTED
X
STARTTIME
X
STARTTIME_UTC
X
TENANT
X
TI_AUXTIME
X
TI_AUXTIME0–99
RC
TI_AUXTIME0
RC
TI_AUXTIME1-9
RC
TI_AVAILTIME
X
TI_OTHERTIME
X
TI_STAFFTIME
X
TOPSKILL
t
TRANSFERRED
X
TYPE
X
USE_SVC_OBJ
a
VDN
X
WORKMODE
X
WORKSKLEVEL
EAS
WORKSKILL
e
WORKSPLIT
X
WORKSPLIT2-WORKSPLIT3
X
WORKSPLIT4
EAS
WORKSPLIT5
EAS
WORKSPLIT6-WORKSPLIT20
EAS
WORKSPLIT21-WORKSPLIT60
EAS
WORKSPLIT61-WORKSPLIT120
e