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Avaya Call Management System Database Items and Calculations
Table des matières
Saisissez pour filtrer les éléments de navigation par titre
Attributs de la base de données de divisions ou de compétences
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Dernière mise à jour : Apr 11, 2025 |
Informations sur le prologue
Métadonnées
Mots-clés :
|
Références croisées entre le serveur Communication Manager et les attributs de la base de données de divisions ou de compétences
|
|
|---|---|
|
Attribut de la base de données
|
CM version 7.x, 8.x, 10.x
|
|
ABNCALLS
|
X
|
|
ABNCALLS1-ABNCALLS10
|
X
|
|
ABNCALLSACC1-ABNCALLSACC10
|
X
|
|
ABNRINGCALLS
|
X
|
|
ABNTIME
|
X
|
|
ACCEPTABLE
|
X
|
|
ACCEPTABLEACC
|
X
|
|
ACD (index)
|
X
|
|
ACDAUXOUTCALLS
|
X
|
|
ACDCALLS
|
X
|
|
ACDCALLS1-ACDCALLS10
|
X
|
|
ACDCALLSACC1-ACDCALLSACC10
|
X
|
|
ACDCALLS_R1
|
a
|
|
ACDCALLS_R2
|
a
|
|
ACDTIME
|
X
|
|
ACWINCALLS
|
X
|
|
ACWINTIME
|
X
|
|
ACWOUTADJCALLS
|
X
|
|
ACWOUTCALLS
|
X
|
|
ACWOUTOFFCALLS
|
X
|
|
ACWOUTOFFTIME
|
X
|
|
ACWOUTTIME
|
X
|
|
ACWTIME
|
X
|
|
AGINRING
|
X
|
|
AGSURPDELIVERIES
|
e
|
|
AGSURPNPREFCALLS
|
e
|
|
AGSURPPREFCALLS
|
e
|
|
ANSTIME
|
X
|
|
ASA
|
X
|
|
ASSISTS
|
X
|
|
AUXINCALLS
|
X
|
|
AUXINTIME
|
X
|
|
AUXOUTADJCALLS
|
X
|
|
AUXOUTCALLS
|
X
|
|
AUXOUTOFFCALLS
|
X
|
|
AUXOUTOFFTIME
|
X
|
|
AUXOUTTIME
|
X
|
|
AVAILABLE
|
X
|
|
BACKUPCALLS
|
X
|
|
BUSYCALLS
|
X
|
|
BUSYTIME
|
X
|
|
CALLSOFFERED
|
X
|
|
CALLSURPDELIVERIES
|
e
|
|
CONFERENCE
|
X
|
|
DA_ACWINCALLS
|
X
|
|
DA_ACWINTIME
|
X
|
|
DA_ACWOCALLS
|
X
|
|
DA_ACWOTIME
|
X
|
|
DA_INACW
|
X
|
|
DA_INQUEUE
|
X
|
|
DA_INRING
|
X
|
|
DA_OLDESTCALL
|
X
|
|
DA_ONACD
|
X
|
|
DEQUECALLS
|
X
|
|
DEQUETIME
|
X
|
|
DISCCALLS
|
X
|
|
DISCTIME
|
X
|
|
EVENT1-EVENT9
|
X
|
|
EWTHIGH
|
X
|
|
EWTLOW
|
X
|
|
EWTMEDIUM
|
X
|
|
EWTTOP
|
X
|
|
FAGINRING
|
X
|
|
FAVAILABLE
|
X
|
|
FINACD
|
X
|
|
FINAUX
|
X
|
|
FONACD
|
X
|
|
FOTHER
|
X
|
|
FSTAFFED
|
X
|
|
GNAGINRING
|
EAS
|
|
GNAVAILABLE
|
EAS
|
|
GNINACW
|
EAS
|
|
GNINAUX
|
EAS
|
|
GNINAUX0
|
RC
|
|
GNINAUX1-GNINAUX9
|
RC
|
|
GNONACD
|
EAS
|
|
GNONACDAUXOUT
|
EAS
|
|
GNONACDOUT
|
EAS
|
|
GNONACWIN
|
EAS
|
|
GNONACWOUT
|
EAS
|
|
GNONAUXIN
|
EAS
|
|
GNONAUXOUT
|
EAS
|
|
GNDA_INACW
|
EAS
|
|
GNDA_ONACD
|
EAS
|
|
GNOTHER
|
EAS
|
|
GNSTAFFED
|
EAS
|
|
HIGHCALLS
|
X
|
|
HOLDABNCALLS
|
X
|
|
HOLDCALLS
|
X
|
|
HOLDTIME
|
X
|
|
I_ACDAUXINTIME
|
X
|
|
I_ACDAUX_OUTTIME
|
X
|
|
I_ACDOTHERTIME
|
X
|
|
I_ACDTIME
|
X
|
|
I_ACDTIME_R1
|
a
|
|
I_ACDTIME_R2
|
a
|
|
I_ACWINTIME
|
X
|
|
I_ACWOUTTIME
|
X
|
|
I_ACWTIME
|
X
|
|
I_ACWTIME_R1
|
a
|
|
I_ACWTIME_R2
|
a
|
|
I_ARRIVED
|
X
|
|
I_AUXINTIME
|
X
|
|
I_AUXOUTTIME
|
X
|
|
I_AUXSTBYTIME_R1
|
a
|
|
I_AUXSTBYTIME_R2
|
a
|
|
I_AUXTIME
|
X
|
|
I_AUXTIME_R1
|
a
|
|
I_AUXTIME_R2
|
a
|
|
I_AUXTIME0
|
RC
|
|
I_AUXTIME1-9
|
RC
|
|
I_AVAILTIME
|
X
|
|
I_DA_ACDTIME
|
X
|
|
I_DA_ACWTIME
|
X
|
|
I_NORMTIME
|
a
|
|
I_OL1TIME
|
a
|
|
I_OL2TIME
|
a
|
|
I_OTHERSTBYTIME_R1
|
a
|
|
I_OTHERSTBYTIME_R2
|
a
|
|
I_OTHERTIME
|
X
|
|
I_OTHERTIME_R1
|
a
|
|
I_OTHERTIME_R2
|
a
|
|
I_RINGTIME
|
X
|
|
I_RINGTIME_R1
|
a
|
|
I_RINGTIME_R2
|
a
|
|
I_STAFFTIME
|
X
|
|
I_TAUXTIME
|
t
|
|
I_TOTHERTIME
|
t
|
|
I_TAVAILTIME
|
t
|
|
ICRPULLCALLS
|
X
|
|
ICRPULLRINGCALLS
|
X
|
|
ICRPULLTIME
|
X
|
|
INACW
|
X
|
|
INAUX
|
X
|
|
INAUX0
|
RC
|
|
INAUX1-INAUX9
|
RC
|
|
INCOMPLETE
|
X
|
|
INFLOWCALLS
|
X
|
|
INQUEUE
|
X
|
|
INRING
|
X
|
|
INTERFLOWCALLS
|
X
|
|
INTRDELIVERIES
|
e
|
|
INTRVL
|
X
|
|
LOWCALLS
|
X
|
|
MAXINQUEUE
|
X
|
|
MAXOCWTIME
|
X
|
|
MAXSTAFFED
|
X
|
|
MAXTOP
|
t
|
|
MAX_TOT_PERCENTS
|
a
|
|
MEDCALLS
|
X
|
|
NOANSREDIR
|
X
|
|
O_ABNCALLS
|
X
|
|
O_ACDCALLS
|
X
|
|
O_ACDTIME
|
X
|
|
O_ACWTIME
|
X
|
|
O_OTHERCALLS
|
X
|
|
OLDESTCALL
|
X
|
|
ONACD
|
X
|
|
ONACDAUXOUT
|
X
|
|
ONACDOUT
|
X
|
|
ONACWIN
|
X
|
|
ONACWOUT
|
X
|
|
ONAUXIN
|
X
|
|
ONAUXOUT
|
X
|
|
ONHOLD
|
X
|
|
OTHER
|
X
|
|
OTHERCALLS
|
X
|
|
OTHERTIME
|
X
|
|
OUTFLOWCALLS
|
X
|
|
OUTFLOWTIME
|
X
|
|
PERIOD1-9
|
X
|
|
PERIODCHG
|
X
|
|
PHANTOMABNS
|
X
|
|
POSITIONS
|
X
|
|
R1AGINRING
|
a
|
|
R1AVAILABLE
|
a
|
|
R1INACW
|
a
|
|
R1INAUX
|
a
|
|
R1INAUXSTBY
|
a
|
|
R1ONACD
|
a
|
|
R1OTHER
|
a
|
|
R1OTHERSTBY
|
a
|
|
R1STAFFED
|
a
|
|
R2AGINRING
|
a
|
|
R2AVAILABLE
|
a
|
|
R2INACW
|
a
|
|
R2INAUX
|
a
|
|
R2INAUXSTBY
|
a
|
|
R2ONACD
|
a
|
|
R2OTHER
|
a
|
|
R2OTHERSTBY
|
a
|
|
R2STAFFED
|
a
|
|
REDIRECTCALLS
|
X
|
|
RINGCALLS
|
X
|
|
RINGTIME
|
X
|
|
ROW_DATE
|
X
|
|
RSV_LEVEL
|
a
|
|
SERVICELEVEL
|
X
|
|
SKSTATE
|
a
|
|
SLVLABNS
|
X
|
|
SLVLABNSACC
|
X
|
|
SLVLOUTFLOWS
|
X
|
|
SPLIT
|
X
|
|
STAFFED
|
X
|
|
STARTTIME
|
X
|
|
STARTTIME_UTC
|
X
|
|
SVCLEVELCHG
|
X
|
|
TAGINRING
|
t
|
|
TAVAILABLE
|
t
|
|
TDA_INACW
|
t
|
|
TDA_ONACD
|
t
|
|
TENANT
|
X
|
|
TINACW
|
t
|
|
TINAUX
|
t
|
|
TINAUX0
|
RC et t
|
|
TINAUX1-TINAUX9
|
RC et t
|
|
TONACD
|
t
|
|
TONACDAUXOUT
|
t
|
|
TONACDOUT
|
t
|
|
TONACWIN
|
t
|
|
TONACWOUT
|
t
|
|
TONAUXIN
|
t
|
|
TONAUXOUT
|
t
|
|
TOPCALLS
|
X
|
|
TOTHER
|
t
|
|
TOT_PERCENTS
|
a
|
|
TRANSFERRED
|
X
|
|
TSTAFFED
|
t
|