Creating Application Enablement Services user for Call Server Connector communication

Last Updated : Nov 29, 2016 |

The Call Server Connector (CSC) snap-in is a Voice-only Service Provider interface to the underlying switching infrastructure. CSC provides call control and agent control functions.

In the Avaya Oceana®, CSC communicates with Communication Manager through the Device, Media and Call Control (DMCC) interface in the Application Enablement Services. The CSC is implemented as a TSAPI application to receive Communication Manager events through Application Enablement Services. CSC uses Application Enablement Services to control and monitor Communication Manager Voice calls and resources.

Before you begin

  • Create an Application Enablement Services CT user that has read-write access to User Management features in the Application Enablement Services Management console.

  • Create a CT User and CTI User for the CSC snap-in.

Procedure

  1. On the Application Enablement Services web console, navigate to User Management > User Admin.
  2. Click Add User.
  3. Specify a value for each of the following mandatory fields:

    • User Id

    • Common Name

    • Surname

    • User Password

    • Confirm Password

    • CT User: Select Yes from the drop-down menu.

  4. Click Apply.
  5. On the Application Enablement Services web console, navigate to Security > Security Database.
  6. Select CTI Users.
  7. Select List All Users.
  8. Select the newly added user and click Edit.
  9. Check the Unrestricted Access check box.
  10. Click Apply Changes.