GenericChannelAPI attributes

Last Updated : Jul 12, 2019 |

DEFAULT_GROUP

Name

Description

Agents Count

The number of licensed Generic Channel agents.

ContextStoreService Cluster

The cluster that hosts Context Store services.

To set this attribute, select Avaya Oceana® Cluster 1.

CoreDataService Cluster

The cluster that hosts OceanaCoreDataService.

To set this attribute, select Avaya Oceana® Cluster 1.

CustomerManagement Cluster

The cluster that hosts the CustomerManagement service.

To set this attribute, select Avaya Oceana® Cluster 1.

ORCRestService Cluster

The cluster that hosts ORCRestService.

To set this attribute, select Avaya Oceana® Cluster 3.

Secure Connection to ORCRestService

The attribute that toggles a secure connection to ORCRestService.

To set this attribute, select true.

Shutdown Mode

The attribute that you must set to reject new contacts but allow ongoing interactions to complete.

To set this attribute, select true.

UCA Cluster

The cluster that hosts the Unified Collaboration Administrator (UCA) service.

To set this attribute, select Avaya Oceana® Cluster 1.

OCP Database Configuration

Name

Description

Caché connection pool size

The number of connections to Omnichannel Database.

Caché Password

The password for Omnichannel Database.

Caché server FQDN

The IP address or FQDN of Omnichannel Database.

Caché User

The user name for Omnichannel Database.

Secure Caché Connection

The attribute that toggles all secure connections, except the connection to Omnichannel Database.

To set this attribute, select true.